RETURN & REFUND POLICY
Rongafri Dress supplies in-stock wholesale apparel from China. We value long-term business relationships and will work with buyers to resolve verified quality issues fairly.
1. BEFORE ORDER CONFIRMATION
Please confirm style, quantity, stock availability, shipping method and total cost with us on WhatsApp before payment. Because orders are based on confirmed in-stock items, changes or cancellations must be requested as soon as possible and can only be accepted before dispatch.
2. QUALITY ISSUE CLAIMS
Please inspect your goods promptly after delivery. If you find a quality problem, contact us within 7 days and send clear photos or videos, your order details and a description of the issue through WhatsApp or email.
3. REPLACEMENT, RETURN OR REFUND
After we verify a quality issue, we will agree on the appropriate solution for the affected items. Depending on the situation, this may include replacement, return or refund. The solution and any return-shipping arrangement must be confirmed with us in writing before goods are sent back.
4. RETURN PROCESS
Do not return goods without our prior approval. We will provide the return instructions after reviewing the evidence and confirming the solution. Unauthorised returns may not be accepted.
5. CONTACT
WhatsApp / Tel: +86 13378450324
Email: info@rongafridress.com
